FEC SmartHub is coming on May 5, 2025! Scroll down to read more information and watch the videos below.

SAVE THIS DATE AND BOOKMARK THIS WEB PAGE

On May 5th, we will be launching our new SmartHub mobile app and web portal. This new system has features to help you save time and money. Our team has been working hard to get this system ready for you. It’s going to make managing your account easier than ever.

Approximately one week prior to our launch date we will be taking down our current payment system in order to migrate over to our new SmartHub system.

As we change to our new SmartHub payment system, some of our payment options will not be available (such as payments, pre-pay, auto-pay and paperless billing).

We will be accepting payments via call-in, mail-in, lobby, and drop box. Payments will not post to your account until the new system is in place.

Because of this transition, late charges will be waived during this time.

Auto Payments Will Also Be Temporarily Down During This Transition Time

If you are on our current Auto Pay system, please take note that we will have a grace period regarding late fees. On our launch date May 5th, please register your account in SmartHub and follow the directions on this page to re-setup your Auto Pay settings.

Watch for additional information and key dates in our next newsletter.

Your life is busy and managing your account can feel complicated, with our new SmartHub tool it won’t be. Save time and money by managing your account anytime from anywhere. Here are some of the ways SmartHub will put you in control of your account.

 
 

HOW CAN SMARTHUB HELP YOU CONTROL YOUR ACCOUNT?

  • Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.

  • Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

  • Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

  • Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

  • Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.

  • SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.